(Scope of Application)
Article 1
1. Contracts for Accommodation and related agreements to be entered into between this Facility and the Guest to be
accommodated shall be subject to these General Conditions. And any particulars not provided for herein shall be
governed by laws and regulations and / or generally accepted practices.
2. In the case when the Facility has entered into a special contract with the Guest in so far as such special contract
does not violate laws and regulations and generally accepted practices, not withstanding the preceding Paragraph,
the special contract shall take precedence over the provisions of these General Conditions.
(Application for Accommodation Contracts)
Article 2
1. A Guest who intends to make an application for an Accommodation with the Facility shall notify the establishment
following particulars:
(1) Name of the Guest(s)
(2) Date of accommodation
(3) Accommodation charges (based, in principle, on the Basic Accommodation Charges listed in the Attached
Table No.1.)
(4) a. Name of offeror and contact address.
b. Name of payer and contact address.
(5) Other particulars deemed necessary by the facility.
2. In the case when the Guest requests, during his stay, extension of the accommodation beyond the date in
subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation
Contract at the time such request is made.
(Conclusion of Accommodation Contracts, etc.)
Article 3
1. the application as stipulated in the preceding Article. However, shall not apply where it has been proved that the
facility has not accepted the application.
2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding
Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Facility within the limits of Basic
Accommodation charges covering the Guest's entire period of stay by the date specified by the facility.
3. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the
Cancellation charges under Article 6 and thirdly for the reparations under Article 18 as applicable, and the
remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in
Article 12.
4. When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Facility shall treat the
Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus
informed by the Facility when the period of payment of the deposit is specified.
(Special Contracts Requiring No Accommodation Deposit)
Article 4
1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the facility may enter into a special contract
requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
2. In the case when the Facility has not requested the payment of the deposit as stipulated in Paragraph 2 of the
preceding Article and / or has not specified the date of the payment of the deposit at the time the application for
an Accommodation Contract has been accepted, it shall be treated as that the facility has accepted a special
contract prescribed in the preceding Paragraph.
(Refusal of Accommodation Contracts)
Article 5
1. The Facility may not accept the conclusion of an Accommodation Contract under these following case:
(1) When the application for accommodation does not conform with the provisions of these General Conditions.
(2) When the Facility is fully booked and no room is available.
(3) When the Guest seeking accommodation is deemed liable to conduct himself in a manner there will contravene
the law or act against the public order or good morals in regard to his accommodation.
(4) When the Guest seeking accommodation can be clearly detected as carrying an infectious disease.
(5) When the Facility is requested to assume an unreasonable burden in regard to his accommodation.
(6) When the Facility is unable to provide accommodation due to natural calamities, disfunction of the facilities and /
or other unavoidable causes.
(7) When the provisions of prefectural and city government ordinance concerning the enforcement of the Facility
Business Law is applicable.
(8) When the Guest is deemed to be a member of organized crime group, a group or person affiliated to an
organized crime group, or other antisocial party.
(Right to General Accommodation Contracts by the Guest)
Article 6
1. The Guest is entitled to cancel the Accommodation Contract by notifying the Facility.
2. In the case when the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which
the Guest is liable (except in the case when the Facility has requested the payment of the deposit during the
specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment),
the Guest shall pay cancellation charges as listed in the Attached Table No.2. However, in case when a special
contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is
informed of the obligation of the payment of the cancellation charges in case of cancellation by the Guest.
3. In the case when the Guest does not appear by 22:00 of the accommodation date (2 hours after the expected time
of arrival if the Facility is notified of it) without an advance notice, the Facility may regard the Accommodation
Contract as being cancelled by the Guest.
(Right to Cancel Accommodation Contracts by the establishment)
Article 7
1. The Facility may cancel the accommodation contract under these following cases :
(1) When the Guest is deemed liable to conduct and / or have conducted himself of a manner that will contravene
the laws or act against the public order and good morals in regard to his accommodation.
(2) When the Guest can be clearly detected as carrying an infectious disease.
(3) When the Facility is requested to assume an unreasonable burden in regard to his accommodation.
(4) When the Facility is unable to provide accommodation due to natural calamities and / or other causes of
unavoidable force.
(5) In case of the Guest is deemed to be an organized crime group, a group or person affiliated to an organized
crime group.
(6) When the provision of Article 4 of the prefectural Ordinance concerning the enforcement the hotel Business Law
are applicable.
(7) When the Guest does not observe prohibited actions such as smoking in bed, mischief to the fire-fighting
facilities and other prohibitions of the Use Regulations by the facility (restricted to particulars deemed necessary
in order to avoid the causing of fires).
(8) Any other cases, the establishment judged informal (when the facility judged the action may cause trouble with other
guests).
2. In case when the Facility has cancelled the Accommodation Contract in accordance with the preceding Paragraph,
the facility shall not be entitled to charge the Guest for any of the services in the future during the contractual
period which he has not received.
(Registration)
Article 8
1. The Guest shall register the following particulars at the front desk of the facility on the day of a accommodation;
(1) Name, age, sex, address and occupation of the Guest.
(2) Nationality, passport number, port and date of entry in Japan.
(3) Other particulars deemed necessary by the facility.
2. In case when the Guest intends to pay his Accommodation Charges prescribed in Article 12 by any means other
than Japanese currency, such as coupons or credit cards, these credentials, shall be shown in advance at the time
of the registration prescribed in the preceding Paragraph.
3. A photocopy of your passport must be taken when you check-in.
(Occupancy Hours of Guest Rooms)
Article 9
1. The Guest is entitled to occupy the contracted guest room of the Facility from check in to check out the next
morning. However, in the case when the Guest is accommodated continuously, the Guest may occupy it all day long,
expect for the days of arrival and departure.
Check in time / 3:00p.m. Check out time / 11:00am
2. The Facility may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy
the room beyond the time prescribed in the same Paragraph. In this case, extra charges shall be paid as follows :
(1) Up to 1:00p.m. : 30% of the room charge
(2) Up to 3:00p.m. : 50% of the room charge
(3) After 3:00p.m. : 100% of the room charge
(Observance of Use Regulations)
Article 10
1. The Guest shall observe the Use Regulations established by the Hostel, which are posted within the premises of
the facility.
(Business Hours)
Article 11
1. The business hours of the main Facilities, etc. of the establishment are as follows, and those of other Facilities, etc. shall be
notified in detail by brochures as provided, notices displayed in each place, service directories in guest rooms and
others.
2. The business hours specified in the preceding Paragraph are subject to temporary charges due to unavoidable
causes of the facility. In such a case, the Guest shall be informed by appropriate means.
(Payment of Accommodation Charges)
Article 12
1. The breakdown and method of calculation of the Accommodation Charges, etc. that the Guest shall pay is as listed
in the Attached Table No.1.
2. Accommodation Charges, etc. as stated in the preceding Paragraph shall be paid either Japanese currency or by any
means other than Japanese currency such as coupons or credit cards recognized by the Facility at the front desk at
the time of the arrival of the Guest.
3. Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation Facilities
provided for him/or her by the Facility and at his/or her disposal.
(Liabilities of the Facility)
Article 13
1. The Facility shall compensate the Guest for the damage if the Facility has caused such damage to the Guest in the
fulfillment or the nonfulfillment of the Accommodation Contract and / or related agreements. However, the same
shall not apply in case where such damage has been caused due to reasons for which the Facility is not liable.
2. Even though the Hostel has received the "PASS MARK" (Certificate of Excellence of Fire Prevention Standard
issued by the fire station), the Hostel is covered by the Facility Liability Insurance in order to deal with unexpected
fire and / or other disasters.
(Handling when Unable to Provide Contracted Rooms)
Article 14
When the Facility unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for
the Guest insofar as practicable with the consent of the Guest.
(Handling of Deposited Articles)
Article 15
1. The Facility shall not compensate the Guest for the damage when loss, breakage or other damage is caused to the
goods, cash or valuables of the Guest. The Guest shall be liable to keep their belongings, cash and valuables.
2. The Facility shall not compensate the Guest for the damage when loss, breakage or other damage is caused.
(Custody of Baggage and / or Belongings of the Guest)
Article 16
1. When baggage of the Guest is brought into the Facility before his/or her arrival, the Facility shall be liable to keep it
only in the case when such a request has been accepted by the Facility. The baggage shall be handed over to the
Guest at the front desk at the time of his/or her check-in.
2. When the baggage or belongings of the Guest is found left after his/or her check-out, and the ownership of the
article is confirmed, the Facility shall inform the owner of the article left and ask for further instructions. When no
instructions is given to the Facility by the owner or when the ownership is not confirmed, the Facility shall keep the
article for 7 days including the day it is found, and after this period, the Facility will hand it in accordance with the law.
(Liability in regard to Parking)
Article 17
The Facility shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot
within the premises of the Facility, as it shall be regarded that the Facility simply offers the space for parking,
whether the key of the vehicle has been deposited to the Facility or not.
(Liability of the Guest)
Article 18
The Guest shall compensate the Facility for the damage caused through intention or negligence on the part of
the Guest.
(Privacy Policy)
Article 19
Umito Voyage Atami recognizes importance for protection of privacy In order to do so, privacy
protection management system is formulated and maintained, and will be continuously improved.
For the details, refer to "Umito Voyage Atami Privacy Protection Policy".
Privacy Protection Policy booklet is also available at the time.
Attached Table No.1
The breakdown of Accommodation Charge, etc. for Facility
(Ref. Paragraph 1 of Article 2, Paragraph 2 of Article 3 and Paragraph 1 of Article 12)
| Contents | ||
| Total Amount to be paid by the Guest |
Accommodation charges |
①Basic Accommodation Charge (Room or Bed charge) |
| Extra charges |
②Meals and drinks, (or extra meals and ③Others |
|
| Tax |
④Consumption Tax ⑤Others |
|
Note : When the tax law is revised, the new one will be applied.
Attached Table No.2
Cancellation Charge for Facility (Ref. Paragraph 2 of Article 6)
|
Contracted Date |
indivi- dual |
Group | |
| 1 to 6 |
7 to 11 |
12 and more |
|
| No show | 100% | 100% | 100% |
| Accommodation day | 100% | 100% | 100% |
| 1 day prior to accommodation day | 80% | 100% | 100% |
| 7 days prior accommodation day | 30% | 60% | 60% |
| 14 days prior accommodation day |
30% |
30% | |
Remarks
1. The percentages signifies the rate of cancellation charge to the Basic Accommodation Charges.
2. When the number of days contracted is shortened, cancellation charges for its all days shall be paid by
the Guest regardless of the number of days shortened.
3. The above conditions are subject to change without notice.
4. The number of the total of beds having you reserve cancellation charges becomes an object.
5. Cancellation charges are applied not cancellation of the whole group in the case of partial cancellation
and decrease bed.